Your Privacy Matters to Us
We value your trust and are committed to safeguarding your personal information online.
Introduction to Our Policy
Your privacy is important to us at Zetalivira. Our commitment is to be transparent about how we collect, use, and store your information. This policy explains the kinds of data we gather and your rights regarding your personal data under South African law.
We comply with the Protection of Personal Information Act (POPIA) and aim to uphold the highest standards in data security, handling your details responsibly. Please take a moment to review how your information is managed and your available options.
The Data We Collect
We collect various forms of information to enhance our services, support user experience, and maintain security standards.
Information You Provide Directly
- • Account registration details including email address
- • Contact information for inquiries and support
- • Feedback, reviews, or survey responses you submit
- • Information provided via subscription forms
- • Data from communications with our team
Information Collected Automatically
- • Log files, device and browser identifiers
- • Usage data, including visited pages and time spent
- • IP address and approximate location data
- • Cookies and similar tracking technologies
- • Interactions with marketing emails or ads
How We Use Your Data
Your personal data supports account management, communications, and seamless service delivery. We process your details only for legitimate business purposes.
- • Managing user accounts and platform access
- • Responding to support or inquiry requests
- • Personalising the user experience
- • Conducting analytics and website optimisation
- • Sending updates or marketing materials (with consent)
- • Ensuring security and fraud prevention
- • Complying with legal requirements
Our Commitment: We treat your information with respect and secure it through appropriate safeguards. Our processes comply with POPIA for South Africa, and we regularly review our practices to protect your privacy rights.
How We Share Your Data
We only share your information when necessary for service provision, business operations, or legal compliance.
Third-Party Service Providers
Trusted vendors—like web hosts or analytics providers—may access limited data for maintenance or improvement but are contractually bound to confidentiality.
Legal Compliance and Disclosure
Information may be disclosed to lawful authorities as required by South African legislation or court order.
Anonymous Data & Statistics
Aggregated or de-identified information may be used to improve services or create insights for partners.
Your Rights and Choices
You have specific rights regarding your data as outlined by POPIA. We strive to make exercising your rights as straightforward as possible, and you may contact us anytime.
- • Request access to your personal data
- • Request corrections to inaccurate information
- • Request deletion of your information
- • Request a copy of your data for transfer
- • Object to certain data processing activities
- • Request limits on how we use your data
To exercise any of your rights or raise concerns about your privacy, contact us using the details below. We respond promptly and aim to resolve inquiries efficiently.
How We Secure Your Information
We use industry-standard security measures and internal guidelines to protect your data from loss, misuse, and unauthorised access.
Technical Security Measures
- • Encryption of sensitive data in transfer
- • Regular vulnerability assessments
- • Firewall and intrusion prevention systems
- • Secure password and authentication protocols
Organisational Measures
- • Staff privacy and data protection training
- • Access restricted to authorised personnel
- • Routine compliance monitoring and audits
- • Confidentiality agreements with contractors
Data Retention and Storage
We retain your data only as long as necessary for business operations, legal compliance, or to serve your user account needs.
- • Account details kept while the account is active
- • Interaction data stored for improvements
- • Support messages stored for follow-up
- • Transaction records held for tax laws
- • Consent kept for marketing communications
Once data is no longer needed, deletion or anonymisation occurs soon after.
International Data Transfers
Your information may be processed outside South Africa in compliance with data transfer and protection standards applicable under POPIA.
- • Partnering only with compliant service vendors
- • Standard contractual clauses for data transfer
- • Data minimisation before transfer abroad
- • Regular assessment of offshore practices
Cookies and Tracking Technologies
Cookies enhance your experience by remembering preferences and helping us improve functionality. For more, please see our Cookie Policy.
Types of Cookies We Use
- • Enable core site features and security settings
- • Track site usage for improvements
- • Remember custom preferences on site
- • Enhance and simplify user interactions
You can manage cookie settings through your browser or device at any time.
How We Update This Policy
We review privacy practices regularly and update our policy as required by law or changes to operations.
- • Update notifications sent via email (if applicable)
- • Prominent website announcement of changes
- • Revision date updated at page top
- • Archiving previous policy versions for transparency
Your continued site use after updates signifies acceptance. We encourage periodic policy review.
Contact Us About Privacy
Our privacy team is available to answer any questions or process your rights requests.
Zetalivira
Berea (Regus centre), East London South Africa
Phone: +27(21)9334866
Email: content@zetalivira.world
Privacy policy updated November 18, 2025
Effective date November 18, 2025